This position will perform a combined duty of Network design, implementation, and troubleshooting as well as security design, configuration, testing, and preventive measurement of infrastructure. This position will also conduct monitoring, alerting, and reporting of network and security-related issues in the data center as well as clients’ infrastructure. This position is responsible for the support of the production environment which ensures the appropriate security policies and practices are implemented and enforced. In addition, this position will be a technical resource for the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales of our security products and services. This position will be the main technical resource throughout the sales process and through answering and educating the clients on issues ranging from features, specifications, and functionality to integration and installation.

Key Responsibilities

• Design, configure, implement and maintain all security platforms and their associated software, such as routers, switches, firewalls, intrusion detection/intrusion prevention, anti-virus, and Anti-SPAM.
• Plan a migration to Fortinet VA and implement  
• Network Monitoring, Alerting, and Reporting.
• Design and configure alerts trigger on connect-wise automated RMM tool for various network devices, servers, and connectivity.
• Ensure network security best practices are implemented through auditing: router, switch, firewall configurations, change control, and monitoring.
• Design, review, and ongoing assessment of firewall, intrusion detection/intrusion prevention, IPSEC VPN, SSL VPN, application control, Antivirus, and other network component policies.
• Document the environment in detail with IP schemas and all 
• Manage the network requirements to meet the business demands of our customers
• Operational support for LAN/WAN-related network incidents (investigation of element and link failures, network routing, performance, and security).
• Provide periodic vulnerability testing, and lead remediation projects
• Lead and participate in requirements gathering and analysis.
• ‪‪Provide network infrastructure capacity and performance reporting and planning.
• ‪‪Maintain standards for a data center infrastructure and operational effectiveness and ensure availability of networks in Production, Development, Lab, and Disaster Recovery environments across multiple data centers.
• ‪‪Responsible for leading third-line support for incident and request management.
• ‪‪ Daily triage, update/resolution of tickets generated by CRM ticketing system, and respond to inbound phone and electronic requests for technical assistance.
• Track appropriate information and complete ticket, outage, and post-mortem records as necessary.
• Completes periodic routine maintenance and daily tasks, tracking results and resolving problems as appropriate.
• Monitors network indicators and initiate further testing and corrective action as necessary.
• Formulate systems and methodologies as well as respond to security-related events and assist in remediation efforts
• Coordinate, and monitor log analysis for our managed services offerings, to ensure customer policy and security requirements are met.
• demonstrate best practices in network documentation as required.
• Manage all client situations in a professional and courteous business manner with an emphasis on customer satisfaction, while timely keeping the customer abreast of expectations, problem status, and completion.
• Other duties as assigned.

Core Competencies

• Knowledge of security network devices (firewalls, switches, Antivirus, etc.) and other security networking hardware/software tools.
• Demonstrable knowledge, skill, and expertise in the following technologies:
  • Fortinet products: FortiGate (administration of security policies re: web content filtering, IDS/IPS, application control), FortiManager (centralized management of all FortiGates including configuration management), and FortiAnlyzer (general reporting, analysis, and diagnostics in support of incidents and investigations)
  • Palo Alto expertise is a must
• Preferred Knowledge of Connectwise Manage, Connectwise automate, or any RMM tool.
• Experience in LAN and WAN technologies, network design, network management, etc.
• Strong understanding of TCP/IP, subnetting, routing, access control lists, firewalls, VPN, NAT, and network traffic analysis.
• Strong organizational skills and be able to attend to and prioritize projects.
• Demonstrable analytical and technical aptitude with a focus on identifying and alleviating the root cause of the issue; solves the whole problem.
• Excellent understanding of Windows and Linux server system administration
• Intermediate knowledge of and experience with servers (physical and virtual design) as well as different operating systems (Windows and Linux)
• Advanced knowledge and experience in technical architecture design (e.g., routers, switches, firewalls, protocol flows) and hands-on experience with middleware server components (e.g., HP)
• Proven ability to thrive and respond to frequent demands of multiple constituents, both internal and external, in a customer-centric manner and high-demand environment.

Qualifications

• Preferred professional certification include; Fortinet NSE4, NSE5, CCNA, CCNP, Security +,
• Bachelor’s Degree in Information Systems or Computer Science preferred.
• Minimum of five years experience with information technology.
• Excellent communication skills and experience working in a collaborative environment.

Email your resume to [email protected] or fill out the below form.