Have you ever encountered a difficult IT issue that appears almost impossible to get resolved? We often get challenged by our clients and users that way. It may be an application being run by an overseas group that somehow lost connectivity and does not want to connect. Or voice quality that badly degrades a few times a week. Or a user account that seems to get locked for no reason on a regular basis. Whatever challenge that is thrown at our techs, the methodical approach to review the knowledge base, then Google for answers, and if no solution is found then escalate to Level 2 and Expert teams, and we work on it until we find the issue and resolution (and we document it for next time). We strive to find that drive to make the client happy when we interview, and I believe it’s a good reason for our success. Thanks to all Nuvollians for being so tenacious!